Shipping Policy

Shipping Policy

Thank you for choosing DreamyTrendz! We're excited to get your order to you as quickly and safely as possible. Below are the details regarding our shipping process, including costs, delivery times, and any other important information you may need.

1. Processing Time

All orders are processed within 1-3 business days from the time of purchase (Monday through Friday, excluding holidays). Orders placed after 3:00 PM EST, or on weekends, will be processed the following business day.

If we experience a delay in processing your order, you will be notified by email.

2. Shipping Methods & Delivery Time

We offer various shipping methods to ensure you receive your order as quickly as possible. Estimated delivery times are as follows:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days
  • Overnight Shipping: 1 business day (available for orders placed before 3:00 PM EST)

Please note that delivery times are estimates and can vary due to weather conditions, carrier delays, or other factors beyond our control.

3. Shipping Costs

Shipping costs are calculated based on your delivery address and the shipping method you select during checkout. You will see the total shipping cost before completing your order.

For expedited and overnight shipping, the cost will vary depending on the shipping option selected.

4. International Shipping

We currently offer international shipping to the following countries: [List of Countries]. International orders may be subject to additional fees, including customs duties, taxes, or import charges, which are the responsibility of the customer.

  • Delivery Time: International orders can take anywhere from 7 to 21 business days depending on the destination and shipping method.
  • Customs & Import Fees: These fees are not included in the price of your order or shipping costs and will be billed directly to the recipient by the customs office in the destination country.

5. Order Tracking

Once your order has shipped, you will receive an email with your tracking number. You can track your order through the carrier's website. Please note that tracking information may take up to 24 hours to update.

6. Lost or Damaged Shipments

We take great care in packaging and shipping your order. However, in the rare event that your package is lost or damaged during transit, please contact us immediately at PrettyKitty16Girl@gmail.com. Claims for lost or damaged packages must be filed within 7 days of delivery.

7. Address Errors

It is your responsibility to provide the correct shipping address at checkout. Please double-check the shipping address before completing your purchase. If an incorrect address is provided and the package is returned to us, you will be responsible for additional shipping charges to resend the order.

If you notice an error after placing your order, please contact us as soon as possible, and we will do our best to update it before the item ships.

8. Returns & Exchanges

Our return policy allows for returns within 7 days of receiving your order. If you need assistance with a return or exchange, please contact our customer support team.

9. Customer Support

If you have any questions about your order or need assistance with shipping, please feel free to contact us:

  • Email: PrettyKitty16@gmail.com
  • Phone: +1(619)990-3758
  • Business Days: Monday-Friday 

We’re here to help and ensure that your shopping experience is smooth and enjoyable!